Fundraising complaints policy

If you have any concerns about Erskine fundraising, we want to know. You should initially contact our fundraising department:
Email fundraising@erskine.org.uk
Telephone: 0141 814 4555

We will acknowledge your query within 14 days, investigate your concern within three months and advise you promptly of the outcome.

If you are not satisfied with our initial response, contact the Director of Business Development in writing at, Erskine, Bishopton, PA7 5PU. We will endeavour to resolve your concern as promptly and as amicably as possible.

Still not satisfied?

If you feel your concerns have not been adequately answered, you can contact the Fundraising Standards Board Office (FRSB) for Scotland and Northern Ireland. They will investigate your complaint and report their findings to you within 30 days.

Their address is:

Fundraising Standards Board
FRSB Scotland and Northern Ireland
22A/1 Calton Road
Edinburgh
EH8 8DP

Telephone: 0845 688 9894
Website: www.frsb.org.uk

If you are still dissatisfied, you can ask the Board of Directors of the FRSB to look again at your complaint. Their decision will be made within 60 days and will be final. Erskine agrees to abide by decisions made by the FRSB Board.

Online donations

Refunds for online donations may be given at the discretion of the management.

Concerns about public collections

Where your concerns relate to Public Collections, contact:

• the Local Authority Licensing Officer
• the Police

Concerns about other issues

Where your concerns relate to:

• Dishonest handling of funds
• Misapplication of charitable funds
• Actions that contravene Erskine’s trust deed or charity law
• Actions that threaten to bring Erskine into disrepute

you should contact the Office of the Scottish Charity Regulator. Their address is:

Office of the Scottish Charities Regulator
Argyll House
Marketgait
Dundee
DD1 1QP

Telephone: 01382 220446
Website: www.oscr.org.uk